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This is part two of a discussion with Matthew Grissinger, Director of Education at the Institute for Safe Medication Practices (ISMP). In this episode, Mike and Matthew discuss the case of RaDonda Vaught and how disrespectful behaviors in the pharmacy can lead to more burnout for pharmacy technicians.

Topics discussed in this episode include:

• • The ramifications of the RaDonda Vaught case
• • What can be done about cases like this 
• • What data regarding disrespectful behaviors by patients shows 
• • What realistic recommendations there are to combat disrespectful behaviors 
• • How addressing these concerns can help 
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Reach out to the featured guests:

Matthew Grissinger’s LinkedIn

ISMP’s Main Website

References & Links Mentioned:

• • NPTA/ISMP Survey
• • Pharmacytechnician.org
• • Cphtconnect.com
• • Become an NPTA member today! There are three tiers to choose from with many benefits included with each tier. Join today by clicking here.
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